Austin Water Outage Report & Status
Live customer downtime indicators, service restoration updates, and verified incident reports for Austin Water.
Current Active Outage Incidents
| State / County | Affected | Cause | Est. Restoration | Action |
|---|---|---|---|---|
| Texas โ Brooks | 689 | 12-Inch Cast Iron Water Main Rupture | Nov 10, 2026 at 12:00 AM EST | View โ |
Customer Reports & Downtime Comments
No customer reports recorded in the last 24 hours.
Report Austin Water Outage
Is your service down? Let other residents in your ZIP code know.
Austin Water Outage Guide, Verification & Consumer Rights
๐ง Austin Water Water Distribution System & Pressure Maintenance
Overseeing municipal drinking water supply and wastewater infrastructure across TX, Austin Water operates regional water treatment filtration plants, high-capacity booster pumping stations, and hundreds of miles of cast iron, ductile iron, and prestressed concrete cylinder mains. When seasonal soil shifting, freezing temperatures, or high-pressure water main fractures occur, pressure across the distribution grid drops below regulatory thresholds (typically 20 PSI), triggering mandatory Boil Water Advisories. Currently, 1 active water main disruptions are under repair.
๐จ CDC & EPA Boil Water Advisory Survival Protocol
Whenever Austin Water issues a precautionary or mandatory boil water notice due to main line depressurization:
- Bring Water to a Rolling Boil for One Full Minute: Boil all tap water vigorously for at least 60 seconds (3 full minutes at elevations above 6,500 feet) before using it for drinking, food preparation, making infant formula, washing fruits and vegetables, brushing teeth, or pet consumption.
- Do Not Rely on Household Pitcher or Refrigerator Filters: Standard carbon-block pitcher filters (Brita, PUR) and refrigerator water dispensers remove heavy metals and chlorine taste but do NOT eliminate microbial pathogens, Giardia cysts, or coliform bacteria.
- Ice Makers & Dishwashers: Turn off automatic ice makers and discard any ice produced after the onset of the pressure drop. Run dishwashers only if the final rinse cycle reaches at least 150°F (65°C) or has a sanitizing cycle.
Frequently Asked Questions
Is Austin Water down right now?
Check our real-time radar above for reported outages, fiber cuts, or substation maintenance affecting Austin Water customers.
What is the customer service phone number for Austin Water?
You can reach Austin Water support and emergency outage reporting 24/7 at 1-512-972-1000.
How do I report an outage to Austin Water?
Call 1-512-972-1000 or report via their official website at https://www.austintexas.gov/austinwater.