Terms of Service

OutageUSA is an independent public incident aggregator. We are not a public utility company, an electricity distributor, an internet service provider, an emergency dispatcher, or an official government agency.

All company names, trademarks, service marks, trade names, and logos displayed on OutageUSA (including, but not limited to, Duke Energy, CenterPoint Energy, Oncor, Pacific Gas & Electric, Con Edison, Florida Power & Light, Spectrum, Xfinity, AT&T, Verizon, T-Mobile) are the property of their respective trademark holders.

Reference to any specific utility, carrier, commercial product, or trademark on OutageUSA is conducted strictly under the Nominative Fair Use doctrine recognized under United States Trademark Law (15 U.S.C. § 1115(b)(4)) and relevant judicial precedents. The use of these trademarks is solely intended to truthfully identify the service areas, grid systems, and carrier networks experiencing service disruptions. Their display does not imply, establish, or constitute endorsement, sponsorship, or affiliation with OutageUSA.

OutageUSA hosts interactive civic features, including neighborhood status updates, incident comments, citizen radar submissions, and utility grievance board tickets.

Pursuant to Section 230 of Title 47 of the United States Code (47 U.S.C. § 230 - Communications Decency Act), OutageUSA is an "interactive computer service" and shall not be treated as the publisher or speaker of any information provided by another information content provider.

• You are solely responsible for the truthfulness, accuracy, and legality of any comment, report, or complaint you publish on the Service.
• You agree not to submit defamatory, fraudulent, profane, harassing, or false emergency statements.
• OutageUSA reserves the right, but assumes no legal obligation, to review, filter, edit, or remove any user submission that violates these Terms or our community guidelines.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, IN NO EVENT SHALL OUTAGEUSA, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR DATA PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, SPOILED FOOD, EQUIPMENT DAMAGE, BUSINESS INTERRUPTION, OR DATA LOSS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICE.