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📣 Consumer Voice & Utility Accountability

Utility & ISP Grievance Board

Report prolonged blackouts, unannounced line cuts, and dispute resolution issues with your electric, water, and broadband providers.

All Categories ⚡ Power Grids 🌐 Internet / Telecom 💧 Municipal Water
Showing 12 verified reports
Pacific Gas & Electric • Alameda County, CA 94611 • 14 Hours Down
16 hours ago

Unannounced PSPS shutoff with zero SMS notification to Medical Baseline household

PG&E initiated a Public Safety Power Shutoff at 6:15 AM today in the Oakland Hills without sending the required 24-hour advance SMS or automated phone warning to my mother's certified Medical Baseline account. She requires continuous oxygen concentrator therapy. We had to rush her to the hospital emergency department because her battery backup lasted only 2 hours. This is an egregious tariff violation.

📍 Alameda County Grid Monitor → ⚡ Pacific Gas & Electric Outage Map →
Submitted by Elena Rostova (Verified Resident)
Oncor Electric • Dallas County, TX 75201 • 4 Hours Down
6 hours ago

Downed high-voltage primary line sparking across school zone crosswalk

Severe wind gusts ripped a live line off the crossarm near the intersection of Elm and Harwood. The line is actively arcing on the wet asphalt and smoking. Called 911 immediately and police have barricaded the street, but Oncor dispatch estimated a 2-hour response time for an emergency de-energization crew. Highly hazardous situation for approaching students.

📍 Dallas County Grid Monitor → ⚡ Oncor Electric Outage Map →
Submitted by Jessica Reed (Verified Resident)
Consolidated Edison • Queens County, NY 11101 • 16 Hours Down
18 hours ago

Underground secondary manhole fire in Long Island City knocks out power to 4 high-rises

Heavy smoke poured out of two ConEd electrical manholes on 44th Drive early this morning following salt runoff from yesterday's freezing rain. FDNY responded and isolated the street block. ConEd estimated power would return by 2:00 PM, but now the outage map states midnight. Over 800 residential apartment units are currently without elevator service or water booster pumps.

📍 Queens County Grid Monitor → ⚡ Consolidated Edison Outage Map →
Submitted by Anthony Rossi (Verified Resident)
CenterPoint Energy • Harris County, TX 77002 • 18 Hours Down
20 hours ago

Overhead transformer exploded twice in 3 days on Westheimer Rd

Our entire subdivision along Westheimer Rd has been completely without electricity for 18 hours following a minor thunderstorm. The same pole-mounted transformer blew up on Tuesday and caught fire again today. Line crews showed up, looked at the pole for 10 minutes, and drove away without replacing the blown cutout fuse. Freezers are thawing and temperatures are exceeding 92 degrees indoors.

📍 Harris County Grid Monitor → ⚡ CenterPoint Energy Outage Map →
Submitted by Marcus Sterling (Verified Resident)
CenterPoint Energy • Harris County, TX 77001 • 18 Hours Down
8 hours ago

Over 18 Hours Without Power in Downtown Houston — Food Spoiled

Our entire street on Louisiana St has been in complete darkness since last night with no lineman trucks spotted. Refrigerator food is completely lost.

📍 Harris County Grid Monitor → ⚡ CenterPoint Energy Outage Map →
Submitted by Marcus Vance (Verified Resident)
Xfinity • Cook County, IL 60601 • 26 Hours Down
1 days ago

DOCSIS downstream packet loss exceeding 18% during peak business hours

Ever since the neighborhood utility pole was replaced last month, our cable internet drops every 15 minutes. Downstream signal-to-noise ratio (SNR) fluctuates wildly between 24 dB and 31 dB with thousands of uncorrectable codewords. Tier-1 phone agents keep telling me to restart my modem. We run remote legal depositions from home and this is destroying our practice.

📍 Cook County Grid Monitor → ⚡ Xfinity Outage Map →
Submitted by Brian T. O'Connor (Verified Resident)
Duke Energy • Mecklenburg County, NC 28202 • 8 Hours Down
10 hours ago

Chronic lateral feeder trips every time wind exceeds 20 MPH in South End

Duke Energy has repeatedly deferred vegetation trimming along our alleyway power easement. Large dead oak branches hang directly across the 12.4 kV distribution primary. Every time a mild cold front passes through, the lateral fuse blows. We have experienced 7 distinct outages in the past 60 days. Filing a formal informal complaint with the NC Utilities Commission today.

📍 Mecklenburg County Grid Monitor → ⚡ Duke Energy Outage Map →
Submitted by Sarah Jenkins (Verified Resident)
Charter Spectrum • Los Angeles County, CA 90001 • 48 Hours Down
1 days ago

Repeated Packet Loss and Micro-Outages in South LA

Spectrum speeds down to less than 2 Mbps with continuous disconnects over the past 48 hours. Filed FCC complaint ticket today.

📍 Los Angeles County Grid Monitor → ⚡ Charter Spectrum Outage Map →
Submitted by Samira Chen (Verified Resident)
Spectrum • Orange County, FL 32801 • 11 Hours Down
13 hours ago

Commercial fiber connection severed by third-party directional drill

Our entire architectural office in Downtown Orlando has lost all broadband connectivity since 9:30 AM. Spectrum automated chat claims 'crews are investigating.' When I walked down Orange Ave, contractors trenching fiber for another provider cut right through the orange conduit bank. Spectrum support refused to issue an SLA credit until service is restored for over 24 continuous hours.

📍 Orange County Grid Monitor → ⚡ Spectrum Outage Map →
Submitted by David K. Vance (Verified Resident)
Comcast Xfinity • Miami-Dade County, FL 33101 • 7 Hours Down
10 hours ago

Gigabit Broadband Dropped During Workday Zoom Calls

Internet dropped right at 10 AM during client presentations. Customer support automated chatbot keeps saying outage is resolved when our gateway is still flashing orange.

📍 Miami-Dade County Grid Monitor → ⚡ Comcast Xfinity Outage Map →
Submitted by Elena Rodriguez (Verified Resident)
Florida Power & Light • Miami-Dade County, FL 33101 • 6 Hours Down
8 hours ago

Substation breaker trip in Brickell leaves financial district without power

FPL had an underground distribution switch fail on Brickell Ave at 11:20 AM. Traffic signals throughout the corridor went completely dark causing massive gridlock. Several commercial high-rises switched to diesel backup, but residential condo towers have no air conditioning. FPL line crews are on site pumping out the underground vault.

📍 Miami-Dade County Grid Monitor → ⚡ Florida Power & Light Outage Map →
Submitted by Carlos Morales (Verified Resident)
Duke Energy • Wake County, NC 27601 • 5 Hours Down
11 hours ago

Transformer Exploded on Highline Road — Sparks on Asphalt

Heard a loud boom around 4 PM followed by immediate power failure for our subdivision. 911 was notified and Duke dispatch estimated 3 hours, still waiting.

📍 Wake County Grid Monitor → ⚡ Duke Energy Outage Map →
Submitted by David K. (Verified Resident)