Philadelphia Gas Works (PGW) Outage Report & Status
Live customer downtime indicators, service restoration updates, and verified incident reports for Philadelphia Gas Works (PGW).
Current Active Outage Incidents
| State / County | Affected | Cause | Est. Restoration | Action |
|---|---|---|---|---|
| Pennsylvania — Potter | 1,203 | Emergency Main Gas Line Pressure Drop & Valve Shutoff | Nov 9, 2026 at 11:30 PM EST | View → |
Customer Reports & Downtime Comments
No customer reports recorded in the last 24 hours.
Report Philadelphia Gas Works (PGW) Outage
Is your service down? Let other residents in your ZIP code know.
Philadelphia Gas Works (PGW) Outage Guide, Verification & Consumer Rights
🔥 Philadelphia Gas Works (PGW) Natural Gas Grid & Pipeline Safety Protocols
Supplying natural gas across PA, Philadelphia Gas Works (PGW) maintains high-pressure transmission feeders, regional pressure regulation gate stations, and underground distribution distribution mains. Natural gas is naturally colorless and odorless; Philadelphia Gas Works (PGW) injects an odorant chemical known as mercaptan (which smells distinctly of rotten eggs or sulfur) to alert the public to leaks. Our monitoring engine tracks 1 active line service incidents across Philadelphia Gas Works (PGW).
⚠️ Critical Emergency Response: What to Do If You Smell Natural Gas
If you detect a sulfur or rotten egg odor inside or near your property:
- Evacuate Immediately on Foot: Get all family members and pets out of the building immediately. Do not stop to retrieve valuables.
- Do NOT Create Any Spark or Flame: Do NOT turn light switches on or off, do NOT unplug electrical appliances, do NOT light matches or candles, and do NOT use flashlights, garage door openers, or landline telephones inside the property. Any tiny electrical arc can ignite accumulating gas.
- Do Not Start Vehicles: Do not start any automobile parked in an attached garage or near the property perimeter.
- Call from a Safe Distance: Once you are at least 300 feet away from the structure, immediately dial 911 and Philadelphia Gas Works (PGW)'s 24/7 gas emergency hotline at 1-215-235-1212.
Frequently Asked Questions
Is Philadelphia Gas Works (PGW) down right now?
Check our real-time radar above for reported outages, fiber cuts, or substation maintenance affecting Philadelphia Gas Works (PGW) customers.
What is the customer service phone number for Philadelphia Gas Works (PGW)?
You can reach Philadelphia Gas Works (PGW) support and emergency outage reporting 24/7 at 1-215-235-1212.
How do I report an outage to Philadelphia Gas Works (PGW)?
Call 1-215-235-1212 or report via their official website at https://www.pgworks.com.